CONDITION OF SALE
All prices are quoted in Australian dollars and include GST but exclude delivery costs, which will be added to the total amount due as indicated in our Shipping and Delivery terms.
Teaching Solutions reserves the right to change prices without notice, although we will make every attempt to notify customers of such changes. Price changes will not affect orders for which an order confirmation has already been sent.
Replacement, credit and returns
Goods are generally supplied on firm sale unless damaged, wrongly supplied or unsuitable for the purpose for which they were originally purchased.
We provide detailed information on our website and in our catalogues, and customers are encouraged to Contact Us should they require further information about any of our books.
Exchanges and Replacements
If goods are received damaged or wrongly supplied Teaching Solutions will replace or exchange items on request, if notified within 14 days of receipt of goods
Credits and refunds
If goods are invoiced but not received, received damaged, wrongly supplied or unsuitable for the purpose for which they were purchased Teaching Solutions will offer a credit on request, if notified within 14 days of receipt of goods.
If the goods have been prepaid by credit card, cheque or cash Teaching Solutions will provide a refund on request, usually in the same form in which the original payment was made.
If goods are received damaged, wrongly supplied or unsuitable for the purpose for which they were purchased, Teaching Solutions will accept returns on request, if notified within 14 days of receipt of goods.
In some cases, the customer may be responsible for return postage.
On occasion, publications advertised to be available by a particular date will be delayed. If the delay is greater than 30 days we will endeavour to notify customers of the delay. If the delay is unsatisfactory to customers who have prepaid, then a refund will be organised.
Customers are encouraged to contact us about refunds, returns, exchanges, credits or delayed publications. Use the Contact Us page or contact us by phone, mail or fax at:
PO Box 156
Blairgowrie VIC 3942
Phone: 03 5988 0668